At My Wish Tours & Transfers, we strive to provide exceptional service and understand that plans may change. To ensure clarity and fairness in the event of cancellations, we have established the following cancellation policy for our tours and transfers:
- Cancellation Period:
- Cancellations made 48 hours or more before the scheduled tour or transfer will be eligible for a full refund.
- Cancellations made within 48 hours of the scheduled tour or transfer are non-refundable.
- Cancellation Process:
- To initiate a cancellation, customers must contact our customer support team via email or phone using the contact information provided on our website.
- Please include your booking details, such as the reservation ID, tour or transfer name, and the date of the scheduled service.
- Refund Policy:
- Refunds for cancellations made within the stipulated period will be processed within 7 business days.
- The refund will be issued to the original payment method used during the booking.
- No-Show Policy:
- No-shows, where participants fail to appear for the tour or transfer without prior cancellation, are non-refundable.
- Tour and Transfer Modifications:
- My Wish Tours & Transfers reserves the right to modify or cancel tours and transfers in the event of unforeseen circumstances, such as extreme weather conditions or insufficient bookings.
- In the rare event of a cancellation initiated by My Wish Tours & Transfers, customers will be promptly notified, and a full refund will be issued.
- Weather-Related Cancellations:
- Tours and transfers may be subject to cancellation or modification due to adverse weather conditions. In such cases, every effort will be made to reschedule the service or provide a suitable alternative.
- Group Bookings:
- Different cancellation policies may apply to group bookings. Customers are encouraged to review their group booking agreement for specific details.
- Policy Updates:
- My Wish Tours & Transfers reserves the right to update or modify this cancellation policy without prior notice. Any changes will be effective immediately and reflected on our website.
By booking a tour or transfer with My Wish Tours & Transfers, customers acknowledge and agree to the terms outlined in this cancellation policy. We encourage our customers to carefully review this policy and reach out to us with any questions or concerns.
